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TERMS & CONDITIONS

Access to this web site is subject to the user's acceptance and agreement with the terms, conditions, notices and disclaimers contained herein. Use of, and/or access to, the web site constitutes agreement to the Terms & Conditions.

PRIVACY POLICY

Dirt Skincare Pty Ltd holds customer privacy essential to its relationship with customers. Dirt Skincare Pty Ltd submits that all personal information provided by customers and visitors to this site will remain confidential and the site owners will not intentionally sell or distribute to third party any information provided. If you have questions or concerns regarding any aspect of your privacy in relation to this site, you should contact on Dirt Skincare Pty Ltd +61 402 657 798 or email info@dirtformen.com

COLLECTION OF INFORMATION

Dirt Skincare Pty Ltd may collect some information from you (particularly in relation to sales and support) in order to provide you with a high level of customer service, and to assist in our staff development. All information collected by Dirt Skincare Pty Ltd will be via correspondence from you or your company with Dirt Skincare Pty Ltd.

If any of your personally identifiable information changes and would like to correct, update, delete or deactivate your details, you may do so by emailing Dirt Skincare Pty Ltd directly at info@dirtformen.com

SECURITY OF INFORMATION

Dirt Skincare Pty Ltd values the security of customers personal information as paramount. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions or concerns about security on our Website, you can email us directly at info@dirtformen.com

MEDICAL INFORMATION & DISCLAIMER

All information provided on this site, including information on health and medical treatment, is provided so that it can assist you in your own research. Dirt Skin Care Pty Ltd does not represent or warrant in any way that such information is accurate, complete or correct.

INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED TO BE TREATED AS MEDICAL ADVICE AND SHOULD NOT UNDER ANY CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR A PROFESSIONAL DIAGNOSIS OR PROFESSIONAL MEDICAL TREATMENT OR ADVICE.

Always seek the advice of your health and/or medical practitioners when researching any health or nutritional related treatments concerning yourself or others.

ORDERS

Dirt Skincare Pty Ltd ships all orders from its warehouse located in Melbourne, Australia. All prices listed on the website are listed in Australian dollars (AUD). If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

EWAY ONLY PAYMENT SYSTEM

Dirt Skincare Pty Ltd processes credit cards using the secure third party payment gateway provider eWay and the National Australia Bank Card payments are processed in real time safely and securely. For details about the PCI DSS Attestation of compliance for eWay please visit their website

CREDIT CARD AND RETURNS POLICY

Dirt Skincare Pty Ltd will provide a return of payment in circumstances provided below. Returns should be made within 14 days and products can be returned to Dirt Skincare Pty Ltd by post. The address for delivery is:

DIRT SKINCARE PTY LTD
PO BOX 420
Mornington VIC 3931

All returns need to be packed appropriately to ensure they arrive at Dirt Skincare Pty Ltd in a saleable condition.

Dirt Skincare Pty Ltd will provide a refund in the following circumstances, and in instances where warranted by a governing law of a state or territory

  • Product sent in error
  • Product damaged in transit
  • Product that is not fit for purpose or use
  • Stock sent with insufficient dating (less than 6 months)

Proof of purchase may need to be provided

Dirt Skincare Pty Ltd will not provide a refund in the following circumstances:

  • Stock that has expired while in your possession.
  • Stock damaged during return to Dirt Skincare Pty Ltd due to inadequate packaging.

Refunds will be credited to the credit card used for the initial purchase. Please contact orders@dirtformen.com should you have any further queries about a refund.

CANCELLATION OF ORDERS

Please email info@dirtformen.com to cancel an order. If the order has already been dispatched, Dirt Skincare Pty Ltd will provide a refund less the cost of dispatch and return freight.

DELIVERY WITHIN AUSTRALIA

Dirt Skincare Pty Ltd will process orders within 2 working days of receipt of the order. If stock is not available we will contact you via email to advise when it will be available.

Dirt Skincare Pty Ltd will send all within Australia by Australia Post. Please allow 5 working days for delivery, and all deliveries should be received within 7 working days of placing your order.

DELIVERY OUTSIDE OF AUSTRALIA

Dirt Skincare Pty Ltd will process orders within 2 working days of receipt of the order. If stock is not available we will contact you via email to advise when it will be available.

Dirt Skincare Pty Ltd will send all orders outside of Australia via Australia Post, then connecting with the international postal service in customer’s country. All deliveries therefore should be received within 14 working days, unless delayed in customs or for any other reason.

Please email info@dirtformen.com if you have not received your order within 14 working days of placing your order.

OTHER MATTERS

COMMUNICATIONS

Dirt Skincare Pty maintains a mailing list of its customers and/or subscribers. This information may be used in Dirt Skincare Pty Ltd providing you with promotional material, newsletters, offers etc. If at any time you do not wish to receive such correspondence, please email info@dirtformen.com and we will remove you from our distribution list immediately.

LEGAL

Dirt Skincare Pty Ltd reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on the company.

Dirt Skincare Pty Ltd will provide its goods and services in accordance with the laws.

RESTRICTIONS ON USE OF WEBSITE CONTENT

All materials, text, graphics, information, software and advertisements on the web site is Copyright © 2013 and the property of Dirt Skincare Pty Ltd and its related entities.

TERMINATION

These Terms & Conditions are effective until terminated by Dirt Skincare Pty Ltd. In the event of termination, users are no longer authorised to access the web site, but all restrictions imposed on the user, licenses granted by the user and all Dirt Skincare Pty Ltd disclaimers and limitations of liability set out in the Terms & Conditions will survive.

Dirt Skin Care Pty Ltd, PO Box 420, Mornington, Vic 3931
Australia tel: +61 402 657 798 International: +61 402 657 798 fax: 03 5977 0197 Emai: info@dirtformen.com
Copyright © 2013 Dirt Skin Care Pty Ltd.